![]() We called and were told the engineer would come up and take a look at it -this was around midnight. We tried to give our kids a bath and the water wouldn’t heat up. The bathrooms smelled as though they had been backed up for a week. ![]() When we got to the room we were disappointed to find it was not cleaned and unidentified liquids all over the tables and walls. We were asked if we wanted a remodeled room or not for an additional fee. meaning we basically paid for an upgraded room and a basic king. We were charged for the upgrade at full price of the room. ![]() This time we asked to upgrade the room so we had more space for our small children as we had a long drive and they needed room to expel energy. At that time we were taken care of by a wonderful hospitable employee and the room was incredible. We came here because we had such a good experience when we came a few years back.
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